Shipping & Returns
Shipping Policy
At Calalumi, we work to make sure your order arrives safely and on time.
Orders are processed within a reasonable processing time after payment is confirmed. Once your order has been shipped, you will receive tracking information whenever available.
Delivery times may vary depending on your location, shipping method, carrier, and product availability. Estimated delivery times are provided at checkout whenever applicable.
Please make sure your shipping address is correct before completing your purchase. Calalumi is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
I
f your order is delayed, damaged, or appears to be lost in transit, please contact our Customer Service team at calalumistore@outlook.com and we will be happy to assist you.
Thank you for choosing Calalumi!
Return & Exchange Policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and, when applicable, in its original packaging.
Some products may not be eligible for return due to their nature, including personalized, final-sale, or certain hygiene-related items.
If you received a damaged, defective, or incorrect item, please contact us as soon as possible at calalumistore@outlook.com with your order information and photos of the item. We will review your request and provide the appropriate solution.
Once your return is received and inspected, we will notify you regarding the status of your refund or exchange. Approved refunds will be issued to the original payment method.
Return shipping costs may apply depending on the reason for the return.
For any questions regarding returns or exchanges, please contact our Customer Service team at calalumistore@outlook.com